Warranty & Return Policy

Warranty & Return Policy

Each item you purchase comes with 7 days warranty period to cover any manufacturing defects. Your warranty may be longer if purchased during a promotional period in which we offered extended warranty, or if a coupon was used. This information is also included in the packaging of every item. This page contains the most updated copy of our warranty information.

Our warranty preserves the purchaser's right to replace the item once in a period of one week (or longer if purchased during a promotional period or if a coupon was used) if the item is found faulty or damaged due to manufacturing issues.

If the item requires replacement within the warranty period, kindly contact us to request a replacement.

Details as follows:
1. Purchaser is allowed to replace the item one time in a period of one month from the date of purchase.
2. Warranty period may be longer if the item was purchased during a promotional period or if a coupon code was used.
3. If the item has been discontinued, the purchaser can choose a new item from any current-selling series and must be identically valued as the previous purchase.
4. Purchaser is not allowed to replace the item for a higher value item.
5. The item will only be replaced if damages are found to be caused by manufacturing issues.
6. Normal wear and tear is not considered a manufacturing defect.
7. Purchaser will be responsible for all shipping and return fees incurred as a result of the replacement process.
8. The item shall only be shipped, and be replaced after a RMA (return merchandise authorization) is issued by Super Starnix.
9. The proof of purchase must be presented upon request for replacement.
10. Super Starnix reserves all rights to change or modify any warranty terms without prior notice.
11. Warranty will be voided if any or all parts of the item are found to have been damaged, destroyed, modified, or tampered with.
12. Any deviation from the above stated conditions is at a Super Starnix team member's discretion.

Return Address:
Super Starnix Sdn. Bhd.
No 2, Lorong Nagasari 9, Taman Nagasari,
13600 Prai,
Penang, Malaysia.
Tel: +60 4-397 3008


Any inquires about our warranty information , please feel free to contact us.

 

Super Starnix founded in 2007, is recognized as a premier industrial products for various local and multinational companies.

We have years of experiences in industrial related products particularly in Clean Room Disposable Products, Personal Protective Equipment, General Industrial items to support the growing demands of various industries.

Contact us

  •  
    No 2, Lorong Nagasari 9, Taman Nagasari, 13600 Prai, Penang, Malaysia.
  •  
    Telephone : +60 4-397 3008
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